Refund policy

Warranty & Refund Policy – Accfarm.store

At Accfarm, we are committed to providing high-quality accounts as described. To protect our customers’ rights, we apply the following policies:

1. Scope of Application

  • Applies to all accounts purchased at Accfarm.store.

  • The warranty period is specified for each product (e.g., 24 hours, 3 days, 7 days...).

2. Warranty Conditions

  • Account cannot be logged in, has incorrect information, or does not match the description.

  • Account is disabled/banned within the warranty period without customer violations of the platform’s policy.

  • Customers must provide the order ID and evidence (screenshot/proof) when requesting a warranty.

3. Cases Not Covered by Warranty

  • Customers change account information (email, password, phone number, etc.) leading to loss of access.

  • Customers use the account in violation of the platform’s terms (spamming, running prohibited ads, abuse...).

  • The account is beyond the warranty period.

4. Warranty Solutions

  • Replacement with a new account of the same type.

  • Or a refund (if replacement accounts are not available).

5. Refund Policy

  • Refunds are only applicable when:

    • The purchased account is not delivered.

    • The account is not working upon delivery and no replacement is available.

  • Refunds will be processed to the customer’s store balance by default.

  • In some cases, refunds can be issued back to the original payment method (processing time may vary depending on the payment provider).

  • Refund requests must be submitted within the warranty period.

6. Warranty & Refund Request Process

  1. Contact our support team via Live Chat or Ticket within the warranty period.

  2. Provide order details and describe the issue.

  3. Our support team will review and respond within 24 business hours.

7. Notes

  • Warranty & refund policies may vary depending on the product. Please check product details before purchase.

  • Customers are advised to change the password after receiving the account for better security.